Privacy Policy

Welcome to the Privacy Policy of 3rgame, the English-language online gaming information platform accessible at https://3rgame.cam. This policy is addressed to all users of the Platform, with particular relevance to users accessing the site from Pakistan and other parts of South Asia.

3rgame is committed to handling your personal data with care, transparency and respect. This Privacy Policy explains what information we collect when you visit or use the Platform, why we collect it, how we use and protect it, and what rights you have in relation to your data.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Platform" means the 3rgame website at https://3rgame.cam, including all subdomains, pages and features accessible through it.
• "Personal Data" means any information that identifies or could reasonably identify a living individual, including names, email addresses, IP addresses, device identifiers and account details.
• "User" / "you" means any individual who accesses, browses or uses the Platform in any capacity.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion.
• "Data Controller" means 3rgame, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of 3rgame under contractual obligation.
• "Cookies" means small text files stored on your device by a web browser at the instruction of the Platform, used to retain user preferences and session data.
• "KYC" means Know Your Customer — the identity and age verification process applied to registered accounts to meet anti-money-laundering and responsible gambling obligations.

3rgame collects the minimum personal data necessary to operate the Platform and provide the Services described on it. The categories of data we may collect include:

When you create an Account, we collect your full legal name, date of birth, residential address, email address, phone number and a chosen username and password. This information is required to establish your identity, verify your eligibility (including age verification), and maintain your Account.

To comply with responsible gambling obligations and prevent fraud, we may request copies of government-issued photo identification (such as a CNIC, passport or driving licence), proof of address (such as a utility bill or bank statement), and proof of payment method. These documents are processed securely and retained only for as long as required by applicable legal obligations.

We record information relating to deposits, withdrawals and bonus transactions processed through the Platform. While 3rgame does not directly handle payment processing, transaction metadata — including amounts, timestamps and payment method references — may be logged for account management and audit purposes.

We automatically collect technical information when you visit the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, pages visited, session duration and clickstream data. This data is used in aggregate to improve the Platform and identify technical issues.

If you contact our support team via email or live chat, we retain a record of that correspondence, including your contact details and the content of your enquiry, for the purpose of resolving your query and improving our support services.

Where you make use of responsible gambling tools — including deposit limits, loss limits, session time limits, reality checks or self-exclusion requests — we record and honour those preferences as part of our commitment to safe gaming practices.

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, contact support, or use any interactive feature of the Platform.
• Automatically — through cookies, web beacons, server logs and similar tracking technologies as you browse the Platform.
• From third-party Operators — where you access an affiliated Operator's platform through 3rgame, that Operator may share account or activity data with us under applicable data sharing agreements.
• From identity verification providers — when KYC checks are conducted via third-party verification services, those providers may return verification results and document data to us.
• From payment references — transaction metadata associated with familiar payment channels such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may be referenced in account logs as contextual identifiers only.

3rgame processes your personal data on one or more of the following legal bases, depending on the specific purpose and applicable jurisdiction:

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

3rgame processes your personal data for the following purposes:

• Creating, maintaining and securing your Account
• Verifying your identity and age in compliance with responsible gambling requirements
• Providing access to Platform features including game guides, sports betting information and promotional content
• Processing and recording deposit and withdrawal transactions
• Administering bonus offers, wagering requirements and promotional campaigns
• Responding to support queries submitted via email or live chat
• Enforcing responsible gambling limits and self-exclusion arrangements
• Detecting, investigating and preventing fraudulent, abusive or illegal activity
• Analysing usage patterns to improve Platform performance and content quality
• Complying with applicable legal, regulatory and anti-money-laundering obligations

3rgame may use automated systems to flag accounts for fraud risk, detect suspicious betting patterns or assess eligibility for certain promotional offers. Where a significant decision affecting your account is made solely by automated means, you have the right to request human review of that decision by contacting our support team at [email protected].

We may send you promotional communications about bonuses, new game categories, sports betting markets (including Pakistan cricket, PSL, ICC tournaments, T20 internationals, football and UFC events) and platform updates, but only where you have explicitly opted in to receive such communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email or by contacting [email protected].

3rgame does not sell, rent or trade your personal data. We may share your data only in the following limited circumstances:

Where you access a third-party Operator's platform through 3rgame, we may share your account registration data and KYC verification status with that Operator to facilitate account creation and ensure regulatory compliance. Each Operator's own privacy policy governs how they handle your data once received.

We engage trusted third-party service providers — including cloud hosting providers, identity verification services, payment infrastructure providers and analytics platforms — who process data on our behalf as Data Processors. All such providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

We may disclose your personal data to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, court order or legally binding governmental request. We will make reasonable efforts to notify you of such disclosure unless legally prohibited from doing so.

In the event of a merger, acquisition, restructuring or sale of all or part of 3rgame's assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections. You will be notified of any such transfer and the applicable privacy terms.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse, delete or be notified before cookies are set. Please note that disabling essential cookies may impair Platform functionality, including the ability to log in and maintain session state. Detailed cookie management instructions are available in the help documentation of your browser.

The Platform does not embed third-party social media tracking pixels or advertising network trackers beyond what is necessary for aggregate performance analytics. We do not use cross-site tracking to build behavioural profiles of individual users.

3rgame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention approach is as follows:

• Active Account data: Retained for the full duration of your Account and for a minimum of five (5) years following Account closure, in compliance with anti-money-laundering and audit obligations.
• KYC / identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by the applicable regulatory framework.
• Transaction records: Retained for a minimum of seven (7) years for financial audit and compliance purposes.
• Support correspondence: Retained for two (2) years from the date of the last communication, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing consent records: Retained for three (3) years from the date of opt-in, or until consent is withdrawn, whichever is earlier.
• Analytics and technical logs: Retained in anonymised or aggregated form for up to twenty-four (24) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

3rgame implements a range of technical security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include TLS/SSL encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, and regular penetration testing and vulnerability assessments.

All 3rgame staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access to sensitive data systems is logged, monitored and subject to multi-factor authentication.

In the event of a personal data breach that poses a risk to your rights and freedoms, 3rgame will notify affected users within a reasonable timeframe consistent with applicable legal obligations. Notification will be sent to the email address registered on your Account and will include details of the nature of the breach, the data affected, and the steps we are taking to address it.

While we take all reasonable precautions to protect your data, the security of information transmitted over the internet cannot be entirely guaranteed. You are responsible for maintaining the confidentiality of your Account login credentials. If you suspect that your Account has been accessed without authorisation, contact us immediately at [email protected].

Subject to applicable law, you have the following rights in relation to your personal data held by 3rgame:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your data for transfer to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.
• Right Against Automated Decisions: You have the right to request human review of any decision made solely by automated means that has a significant effect on you.

The Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the relevant Operator's license jurisdiction. 3rgame does not knowingly collect, process or retain personal data from individuals under the applicable minimum age.

Where we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on the Platform or provided personal data, please notify us immediately at [email protected].

We strongly encourage parents and guardians in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan to use available parental control tools to prevent underage access to online gaming platforms.

As an internationally accessible platform, 3rgame may transfer your personal data to countries outside your country of residence, including countries outside Pakistan. Such transfers may occur where our cloud infrastructure, identity verification providers or affiliated Operators are based in other jurisdictions.

Where personal data is transferred internationally, 3rgame takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy. These safeguards may include contractual protections with the receiving entity or transfers to jurisdictions that maintain adequate data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the provision of the Services described in this Privacy Policy.

3rgame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The most current version of this policy will always be accessible at https://3rgame.cam/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Where changes are material — meaning they significantly alter how we collect, use or share your personal data — 3rgame will make reasonable efforts to notify registered users via the email address associated with their Account or through a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised policy, you should discontinue use of the Platform and request Account closure at [email protected].

If you have any questions, concerns or requests regarding this Privacy Policy or the way 3rgame handles your personal data, please contact us using the details below. We aim to acknowledge all privacy-related enquiries within 72 hours and resolve them within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform in English and Urdu
• Cities Served: Karachi · Lahore · Islamabad · Rawalpindi · Faisalabad · Multan · Peshawar

For responsible gambling support, self-exclusion requests or account closure, please also refer to our Responsible Gambling page.

For data rights requests — including access, rectification, erasure or portability — please email us with the subject line "Data Rights Request" and include your registered email address, the nature of your request and, where relevant, a copy of your identity document for verification purposes.